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Delivery Information
LAWS AND SHIPPING. IMPORTANT! READ IF YOU ARE A NON EU CLIENT!!
Shipments outside the EU may be subject to import charges, these are the responsibility of the purchaser. Lion's Whisky srl ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid in order for your package to clear customs.
Furthermore Lion's Whisky cannot be constantly updated on each foreign country's laws , therefore if it is illegal in your Country to import Alcohol and the products will be refused by Customs officials in your Country , Lion's Whisky will not issue a refund as accepting the products back in the EU would make the seller incour in high taxes. Please before you order inform yourself from your local officials " IS IT LEGAL TO IMPORT ALCOHOL IN MY COUNTRY?"
SHIPPING AND INSURANCE
We use DHL for shipping worldwide. Due to the Covid-19 Pandemic there may be delays in the shipping.
We strongly advise to insure your package. The cost of the insurance is1% of the order value, minimum 10 Euro.
DAMAGED GOODS
If the bottle you receive is damaged or broken you have to immediately take a photo of it and email it to us at info@lionswhisky.com . If you have insured your package , we will file a complaint with DHL and once we receive the money from the insurance we will forward it to you as soon as possible.
If you receive a different bottle that you have ordered we will replace it with the correct one if available, otherwise we will fully refund your order. You have 24 hours from delivery to raise any issues with bottles.
Lion’s Whisky SRL is not responsible for damages occured during the shipping.
PACKAGING
We take packaging very seriously and have made several "throw the box against the wall" tests and have been using a very safe method of packing the bottles. Please refer to the paragraph above in case you will receive a damaged order.
For any other Question please contact our Staff at info@lionswhisky.com
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